Refund policy

Return and Refund Policy

Last updated: October 27, 2026

Thank you for shopping at NIDAM USA LLC. We appreciate your business and want to ensure your satisfaction with our products. Please read the following information about returns and refunds.

Returns

  • You may return new, unopened items within 14 days of delivery for a full refund. We will also pay the return shipping costs if the return is the result of our error (you received an incorrect or defective item, etc.).
  • Items must be returned in their original packaging and in unused condition to be eligible for a refund.

Refunds

  • Once your return is received and inspected, we will process your refund within 14 days. The refund will be issued to the original payment method used for the purchase.
  • It may take some additional time for the refund to appear in your account, depending on your bank or card issuer.

Cancellations and Unshipped Orders

  • You may cancel your order for a full refund at any time before it ships by contacting us.
  • If your order has not shipped within 15 business days of payment, you are entitled to a full refund on request. See our Shipping Policy for details.

Exchanges

  • If you need to exchange an item for a different size or color, please contact us to arrange the exchange.

Non-Returnable Items

  • Some items are not eligible for return or refund, such as:
    • Items that have been used or damaged by the customer.
    • Items that are not in their original packaging.
    • Customized or personalized items.

Contact Us

If you have any questions about our return and refund policy, please contact us at shlomyn@nidam.com.