Refund policy

Return and Refund Policy

Thank you for shopping at NIDAM USA LLC. We appreciate your business and want to ensure your satisfaction with our products. Please read the following information carefully regarding our return and refund policy.

Returns

  • You may return new, unopened items within [number of days, e.g., 30 days] of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
  • Items should be returned in their original packaging and in unused condition to be eligible for a refund.

Refunds

  • Once your return is received and inspected, we will process your refund within 14 days. The refund will be issued to the original payment method used for the purchase.
  • Please note that it may take some time for the refund to appear in your account, depending on your bank or credit card issuer's policies.

Exchanges

  • If you need to exchange an item for a different size or color, please contact us to arrange the exchange process.

Non-Returnable Items

  • Some items are not eligible for return or refund, such as:
    • Items that have been used or damaged by the customer.
    • Items that are not in their original packaging.
    • Customized or personalized items.

Contact Us

If you have any questions about our return and refund policy, please contact us .